All appeals should be made in writing within 14 days of the event and sent directly to the PPS UK Ltd Customer Services POST Box 238.
A letter of acknowledgement will be sent within 7 days of receipt of appeal.
The commitment of PPS UK Ltd is to reach a conclusion and finalise the appeal within 28 days of the acknowledgement. Please note: some complaints may need further investigation which may extend the 28 days.
Refunds will not be considered for any owner/driver who is in breach of the terms as displayed on site signage.
Considerations to refunds are only made should PPS UK Ltd and/or the immobilising operative be proven to be in breach of the contracted procedures for Clamping and Removal.
PPS UK Ltd reserves the right to only respond to complaints and appeals from postal correspondence enclosing a copy of the PCN ticket. This ensures that all details of the sender, the event and PCN can be verified by the Complaints Department for investigation and formal response.
PPS UK Ltd will not accept responsibility for negligence or error on the part of members of the public which may lead to the subsequent clamping or towing of a vehicle.
